Q1: How long does it takes to receive the placed order?

A: Delivery Time：EU in 7~10 days ship from Poland warehouse, UK in 25-35 days ship from China warehouse.

Orders typically process within 1-3 business day and delivery time is typically 7-10 days.

If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information.

Q2: Can I Change My Order Afterwards?

Before your order is shipped, you can contact us via phone or email to request changes to your order. However, once the order has been shipped, we are unable to modify the order details. Please carefully review your address information and the products you are purchasing before placing the order. Additionally, if you receive the product and wish to make an exchange, we are more than willing to assist you, provided that the packaging is intact. Please note that this may incur additional shipping charges.

Q3: How Can I Find Spare Parts That Fit My E-Bike Drive?

You can find compatible spare parts for your e-bike drive at our store. We offer a wide range of high-quality components specifically designed for our e-bike models.

Q4: How Much Does The Battery Weight And Is It Easily Removable?

Battery weight about 4.7kg and is easily removable. It can be charged either while it's on the bike (through the charging port on the frame) or by removing it and charging separately. It takes just 4-6 hours to fully charge.

Question 5: Are any of the following features available?
Close throttle
Change kilometers to miles (or miles to kilometers)
Set speed limit 25km/h

Yes, our e-bikes can be set with the above functions

If you have any other questions, please contact us
service@burchda-ebike.com.

Frame Material --- 6061 Aluminum Alloy
Battery --- 20Ah Lithium
Charging Time --- 4-6 Hours
Motor --- 1000W Brushless Motor
Climbing Angle --- 30 degrees
Max Range --- 70-80KM (Pedal Assist)
Max Speed --- 25/45KM/H (Adjustable)
Torque --- 95N.m
Riding Mode --- Pedal/Pedal Assist/Throttle
Cruise Control --- Yes
Front Fork --- Hydraulic Suspension Front Fork
Seat --- Adjustable Seat
Brakes --- Mechanical Disc Brakes
Front Lamp --- LED headlight
Taillight --- Red Warning Light
Tires --- 27.5"x2.8" Tires
Display --- LCD
Gear Shift --- 7-Speed

• 85% pre-assembled electric bike *1

• Battery *1

• Keys *2

• Assembly tool kit *1

• User manual *1

• Air pump *1

• Battery charger*1

• Rear shelf *1

• Fender *2

• Rider Height: 5.6 (ft) -6.5 (ft)

  Payload Capacity: 396 lbs (180 kg)

  E-bike weight: 63.9LBS（Battery included）

• A:  22.4 inches / 57cm

• B: 42.1 inches / 107cm

• C: 29.9 inches / 76cm

• D: 72.8 inches / 185cm

• E: 45.2 inches / 115cm

• F: 27.5 inches / 70cm

• G: 27.5 inches / 70cm

• H: 32.6 inches / 83cm ( Minimum seat height )

• I: 7.8 inches / 20cm( Adjustable height )