Warranty
1.Warranty and Guarantee
The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
2.Warranty coverage
| Parts | Guarantee tine | service |
| Frame | 12 months | Natural deformation, open welding, desoldering and fracture phenomenon, and quality problems caused by poor manufacturing can be replaced. Self-modification and collision damage are not guaranteed. |
| Frame Front fork Components, Handlebars，Folding tubes, Saddle tubes | 12 months | Self-modification and collision damage are not Warranty |
| Tire | 1 months | If the tire is punctured by a sharp object, due to problems caused by insufficient tire pressure, passing through speed bumps, pits, etc., the warranty will not be granted. Only when there is a problem with product quality is it covered by the warranty. |
| saddles, plastic parts, brakes, brakes rotors, brake lines | 1 months | There is no warranty for parts collision damage etc. Man-made damage, self-modification, and parts damaged by collision are not guaranteed. |
| Bracket, Fenders,Rear racks Pedals，Grips，Chargers Cranks Chainrings, Front hubs, Rear hubs, Chains，Ringer Shifters, Rear derailleur, Rear derailleur protective cover， Flywheel, Shock abs orber， Bell, Cornecting Rod Piece | 3 months | There is no warranty for parts collision damage etc. Man-made damage, self-modification, and parts damaged by collision are not guaranteed. |
| Controllers, Main/auxiliary cables, Display(LCD screen), Front and Rear brakes, Accelerators， Brake Levels Pedal assistance Sensors | 12 months | Short circuit, burnout, and performance failures caused by poor manufacturing can all be replaced. Water ingress, artificially cutted cables, natural wear and tear of brakes, and man-made damage are not covered bywarranty |
| Headlights， Taillights | 6 months | |
| Motor | 12 months | Coil phase loss burning, magnetic steel demagnetization, falling off, wheel shaft deformation and other quality problems cannot be repaired) The warranty will not be given if the wheel hub is deformed due to insufficient tire pressure, speed bumps, pits, etc. |
| Motor hall, Motor bearing | 12 months | Hall wire burnt out, abnormal noise or rupture ofbearing. |
| Battery box, Battery top cover，Battery bottom cover, Battery | 12 months |
It can be replaced due to faults such as poor contact, power failure,no power storage, and capacity below 60%(Note: The warranty period of the battery will not berecalculated, and the replaced battery will be calculated according to the remaining date of the warranty period) No warranty replacement service will be provided for wateror man-made damage |
One of the following conditions does NOT qualify for warranty:
1）Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".2）Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user, or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6）Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.
3.How to apply for warranty
Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@burchda-ebike.com.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will needs you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.
